| Warranty Policy | |||
| Dear Users: Thank you for choosing our product,hope you have wonderful shopping experience with us. We’re devoted to provide all our clients with high quality products and service,your satisfaction is our greatest motivation, You’ll enjoy free replacements or returns if any quality issues under our below warranty policy. |
|||
| 1.Warranty scope and duration of spare parts | |||
| Part type | Part name | Duration | Note |
| Moped body part | Frame | 36 months | Natural open welding,sealing-off,fracture and other problems |
| Front fork | 24 months | Natural open welding,sealing-off,fracture and other problems | |
| Handle | 12 months | Natural open welding,sealing-off,fracture and other problems | |
| Stand | 12 months | Natural open welding,sealing-off,fracture and other problems | |
| Flywheel | 6 months | Performance fault | |
| Electric appliance part | Charger | 6 months | Performance fault |
| Controller | 12 months | Performance fault | |
| Motor | 12 months | Performance fault | |
| Battery | 12 months | Battery capacity reduces greater,capacity is less than 60% of the original factory capacity | |
| Speed sensor | 3 months | Speed adjustment is failure,display is bad | |
| Headlight | 3 months | No power off function | |
| Display | 3 months | power fault,display fault | |
| Vulnerable part | Plastic parts,brake rubber-block,brake line,pedal,standard part,chain,rim,spoke,tube and tire and other vulnerable parts not listed | Not in the scope of warranty | |
| 2.Including in following any one case will not covered under warranty columns when users using it: | |||
| ●Exceed three packs of validity ●Due to natural disasters or force majeure(fire, earthquake,lightning,etc) cause damage ●Since the product does not meet the requirements of environmental cause damage ●Failure to use the product manual requires to use,maintenance,custody,maintenance and cause damage ●Due to unauthorized disassemble,make alterations and other human factors cause damage ●During the transport,handling or riding cause damage by human factors ●Unable to provide valid proof of purchase and warranty card ●Non-product quality problems caused damage ●As this product is used commercially,is not always guaranteed |
|||
| 3.Parts prices and fees please contact our staff in advance for detailed advise | |||
| If not within the scope of the warranty ans can be serviced, the company offers a paid service, the final interpretation of the contents of this service owned by the company | |||
| Note: Customers will bear the shipping costs and related fees back and forth when returning to factory for repairing The warranty period counts up from the date of delivery from factory |
|||